Your personal data is important to us. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That is why we have put a policy in place to protect your personal information.
We, Philea Resort and Spa collects, stores and handles your personal information is subject to the Data Protection Principle under the Personal Data Protection Act 2010 (PDPA) and the laws of Malaysia below is seeks to outline how we intend to deliver all the rights and protections data subjects are entitled to.
Please read this Privacy Statement to understand how we use the information that we may collect, how we may use of this information can benefit your experience on our website. By providing your personal information to us, you’re compliant to this Privacy Statement and the collection, uses, access, transfers, storages and processing of your personal information as described in this Privacy Statement
Philea Resort and Spa collects information about guests and visitors to our website so that we can provide an experience that is responsive to our guests’ and visitors need. The personal information collected by us may include (but is not limited to) the following:
Philea Resort and Spa is fully committed to provide with information collected from visitors or guests while using our websites, product and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting as follows: –
Providing services such as processing a transaction (e.g. Making a reservation, fulfilling a request for information, or completing a product order)
Communicate with you in relation to the products and services offered by Philea Resort and Spa, our strategic marketing partners, and other trusted third parties
Performing market research via surveys to better serve your needs, improve the effectiveness of our websites, your hotel experience, our various types of communications, advertising campaigns, and /or promotion activities.
You may select to opt out from our marketing emails at any time by clicking on the link included in such communications.
We generally use your information for administrative purposes. Example: processing, confirming, fulfilling, arranging and completing your bookings, request and transactions for our services. We would also use your information for the purposes of billing and accounting, security, marketing information, customer relations and also to help us improve and help us in any future engagements with you. We would also use your emails that has been provided with your approval, to send you marketing updates, booking confirmation, booking enquiries
From time to time, we may disclose and transfer your personal data and information (whether within or outside of Malaysia) to our business partners such as travel-related companies (for example, airline companies, car rental companies and excursion tour companies), and third–party data processors who provide administrative, telecommunications, payment or other services to facilitate your requests or provide you with goods and services you require. The recipients of any such data are contractually prohibited from using personal data and information for any purpose other than for the purpose(s) specified. We reserve the right to disclose any personal data and information we have concerning you if we are compelled to do so by a court of law or requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property. We also reserve the right to retain information collected and to process such information to comply with accounting and tax rules and regulations. We may share aggregated demographic information with business partners, affiliates or other entities. This aggregate information is not linked or traceable to any personally identifiable information about you.
We take extra care when dealing with your personal information and we will take the appropriate steps to protect your privacy.
Children under the age of 18 are requested to not submit, post or share your information with us, without parent’s or guardian’s approval. Information should only be provided by the parent or guardian. Information that we would collect would be: name, age, date of birth, travelling documents and supporting travelling documents.
The usage of cookies on our website is in no way linked to any personally identifiable information. Cookies are purely used for programming purposes and to save your time because it helps to provide you a customized experience without you having to remind us on your preference each time you return to our web pages. We use them as a mechanism to remember the information that is selected from one page to another. For security reasons, your credit card information would not be saved or remembered. You would need to key in the credit card number each time you make a purchase.
The request procedures for disclosure (hereinafter including revision and suspension of use) in cases of disclosure of personal data held by the company shall be as follows:
Note: The above-mentioned official documents must be currently valid (within three months of the date of issuance in the case of a document such as the family register).
The submitted documents shall be retained for a period of two years from the date of disclosure of the contents and then shall be destroyed.
We would amend this privacy statement from time to time according to the laws. The updated version shall apply and supersede all the previous versions. Do check out our website for our most updated practices.
Should you have any enquiries or request in regards to this Privacy Statement, kindly contact us at:
Personal Data Protection Office
L&T CARD INTERNATIONAL SDN BHD (1017095-A)
No. 25B – 29B,
Tingkat 2, Jalan Belia,
Off Jalan Raja Laut,
50350 Kuala Lumpur.
Tel: +603-2697 9999
Office Hours: 9am – 5pm (except Saturdays, Sundays and Public Holidays)