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Natural Latex Mattress & Pillow - My Philea

1. General information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery location

Items offered on our website are only available for delivery to addresses in Malaysia. Any shipments outside of Malaysia are not available at this time.

3. Shipment processing time

All orders are processed within 3-7 business days from date of purchase. Orders are not shipped or delivered on weekends or public holidays.

Date of delivery may vary due to high volume of orders, carrier shipping practices, delivery location, method of delivery, and the items ordered. Product may also be delivered in separate shipments. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

4. Shipping rates & delivery estimates

Shipping costs for your order will be calculated and displayed at checkout.
Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery:
West Malaysia
3-5 business days RM20 (Spending below RM300)
FOC (Spending above RM300)
Standard Delivery:
East Malaysia
3-7 business days RM20 (Spending below RM300)
FOC (Spending above RM300)

5. Damaged items in transport

If there is any damage to the packaging on delivery, contact us immediately at +603 -26979999.

6. Order Cancellation

If you have a change of mind after ordering, please notify us immediately in writing via Contact us.

Please attach or forward your order acknowledgement email or quote your order number in the written email and specify the Goods you want to cancel.

The cancellation will be effective on the day we received your email. A full refund less fees including operational fees, bank charges and tax charges will be refunded to you in 2-4 weeks.

Please note that orders that have been shipped cannot be cancelled and will NOT be refunded.

7. Questions

If you have any questions about the delivery and shipment or your order, please
contact us at +603-26979999.

L&T CARD INTERNATIONAL SDN BHD (1017095-A)
No. 25B – 29B,
Tingkat 2, Jalan Belia
75450 Ayer Keroh,
Off Jalan Raja Laut,
50350 Kuala Lumpur.

Tel: +603-2697 9999
电子邮件: enquiry@philea.com.my
Office Hours: 9am – 5pm (except Saturdays, Sundays and Public Holidays)


Natural Latex Mattress & Pillow - My Philea
MY PHILEA
25-27, Jalan Belia Off
Jalan Raja Laut,
50350 Kuala Lumpur, Malaysia.

电子邮件: myphilea@philea.com.my
联络号码: +603-26979999

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