To confirm your reservations, a deposit equal to a minimum of one night’s room rate. We accept cash, Visa and MasterCard. For alternate arrangements, please contact the Hotel.
3. Hotel Rooms
4. Cancellation and Early Checkout Policy
5. Refund Policy
6. Check-in and Checkout Hours
– Check-in time: 3pm.
– Checkout time: 12pm.
7. Early Check-in and Late Checkout
We reserve the absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property while in the premise. We also reserve the absolute rights to charge the credit card of the said damages incurred to the rooms or to the property without any notifications and if such costs of damages are unable to recover fully from the credit card, we shall commence a legal proceeding against the guests without prior notice.
9. Children and Infants
Child (2-5 years) can stay free of charge at a maximum of 2 pax. Any extra child will subject to extra charges. No free extra bed (or rollaway) is provided for a child in normal cases.
10. Non-arrival to the Hotel
11. Special Request
Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.
12. Payment Security
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and contact number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.
13. Contact us
Should you have any enquiries or request in regards to this Privacy Statement, kindly contact us at:
Personal Data Protection Office.
Merchant Hotel Penang
10000 Georgetown, Penang.